Terms of Service
These Terms of Service set out the rules for using the Sunset Harbor Clothing website, sunset-harbor.com (“the Site”), and for purchasing products from us.
By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.
We may update these Terms from time to time. The latest version will always be available on this page.
1. About Us
This website is operated by Sunset Harbor Clothing.
If you have any questions about these Terms, please contact us using the Contact Us page on our website.
2. Online Store Terms
By using our Site, you confirm that:
- you are at least the legal age of majority in your place of residence, or you have permission from a parent or guardian;
- you will not use our Site or products for any unlawful purpose;
- you will not attempt to interfere with the proper working of the Site, including by introducing viruses, malware, or harmful code;
- you will not use our Site in a way that breaches any applicable laws or regulations.
We may suspend or restrict access to the Site if we reasonably believe these Terms have been breached.
3. Products
Sunset Harbor Clothing sells clothing and related products online. Some products may be produced through print-on-demand fulfilment partners and made to order once a purchase has been placed.
We make reasonable efforts to display product images, colours, descriptions, and sizes accurately. However, colours may appear slightly different depending on your device, screen settings, or display.
Please check the product details, size guide, colour, and delivery information carefully before placing an order.
We may update, change, remove, or discontinue products at any time.
4. Orders and Acceptance
When you place an order, you agree to provide accurate billing, shipping, and contact information.
Your order is accepted when we confirm it by email. We may refuse or cancel an order where we have a valid reason to do so, including suspected fraud, incorrect information, pricing errors, stock or fulfilment issues, payment issues, or breach of these Terms.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
5. Prices and Payment
Prices are shown on our website and may change from time to time.
We aim to ensure that all prices are accurate. If we discover a pricing error, we may contact you before accepting your order or cancel the order and issue a refund.
Payment must be made using one of the payment methods available at checkout.
6. Delivery
Delivery times are estimates only and may vary depending on your location, the product ordered, the fulfilment location, and the delivery service used.
As our products may be produced and shipped from different fulfilment locations around the world, delivery times and shipping methods may vary.
We are not responsible for delays outside our reasonable control, but we will do our best to help if there is a problem with your order.
7. International Orders
Sunset Harbor Clothing is based in the United Kingdom, but we may sell and ship products to customers in other countries.
If you order from outside the United Kingdom, you are responsible for checking that the products can be lawfully imported into your country.
International orders may be subject to customs duties, import taxes, VAT, sales tax, handling fees, or other local charges. These charges are not always included in the product price or shipping cost and may be payable by the customer when the order arrives.
We are not responsible for delays caused by customs, local postal services, incorrect delivery information, or circumstances outside our reasonable control.
8. Returns, Refunds, and Cancellations
Please see our Returns and Refunds Policy for full details about returns, refunds, replacements, damaged items, faulty items, incorrect items, and cancellation rights.
Some of our products may be made to order through print-on-demand fulfilment partners. Because of this, we may not be able to accept returns or exchanges simply because a customer changes their mind, chooses the wrong size, or no longer wants the item after it has been produced, except where required by applicable consumer law.
If an item arrives faulty, damaged, misprinted, incorrect, or not as described, please contact us as soon as possible with your order number, a description of the issue, and clear photos.
Nothing in these Terms affects your statutory or mandatory consumer rights.
9. Personal Information
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
10. Third-Party Services and Links
Our Site may use third-party services, including Shopify, payment providers, delivery providers, analytics tools, advertising platforms, and fulfilment partners.
We may also provide links to third-party websites. We are not responsible for the content, policies, accuracy, security, or practices of third-party websites.
Your use of third-party websites or services may be subject to their own terms and policies.
11. Comments, Reviews, and Submissions
If you send us comments, feedback, ideas, reviews, images, or other content, you confirm that you have the right to share it with us.
You must not submit anything unlawful, abusive, misleading, harmful, offensive, or that infringes another person’s rights.
Where you submit content to us, you allow us to use it for reasonable business purposes, such as improving our products, services, website, marketing, or customer experience, unless you tell us otherwise.
12. Prohibited Uses
You must not use our Site:
- for any unlawful purpose;
- to harass, abuse, insult, harm, defame, threaten, or discriminate against others;
- to infringe intellectual property rights;
- to upload or transmit viruses, malware, or harmful code;
- to interfere with the security or operation of the Site;
- to submit false or misleading information;
- to collect or track the personal information of others without permission;
- to spam, phish, scrape, crawl, or interfere with the Site.
We may suspend or end your access to the Site if we reasonably believe you have breached this section.
13. Website Availability and Accuracy
We aim to keep our Site accurate, secure, and available. However, we do not guarantee that the Site will always be uninterrupted, error-free, secure, or fully up to date.
From time to time, the Site may contain errors, missing information, or outdated details. We may correct errors, update information, change products, or remove content at any time.
14. Intellectual Property
All content on the Site, including text, images, graphics, logos, product designs, branding, layout, and other materials, belongs to Sunset Harbor Clothing or our licensors, unless otherwise stated.
You may not copy, reproduce, sell, exploit, or use any part of the Site or our content without our written permission, except where permitted by law.
15. Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
Nothing in these Terms affects your legal rights as a consumer, including your rights where goods are faulty, damaged, misdescribed, or not fit for purpose.
We are not responsible for losses that were not reasonably foreseeable, or for business losses where products are purchased for personal use.
We do not guarantee that the Site will always be available, uninterrupted, secure, or error-free.
16. Indemnity
You agree to be responsible for any reasonable losses, damages, costs, or expenses we suffer as a result of your breach of these Terms or your unlawful use of the Site.
17. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
18. Termination
These Terms remain in effect unless ended by you or us.
We may suspend or end your access to the Site if you breach these Terms, use the Site unlawfully, or misuse our services.
19. Entire Agreement
These Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, and any other policies posted on our Site, form the agreement between you and Sunset Harbor Clothing.
20. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living outside England and Wales, you may also have rights under the mandatory consumer protection laws of your own country or region. Nothing in these Terms is intended to remove or limit those rights where it would be unlawful to do so.
Any disputes will be handled by the courts of England and Wales, except where applicable law allows you to bring a claim in your local courts.
21. Changes to These Terms
We may update these Terms from time to time by posting the updated version on this page.
Your continued use of the Site after changes are posted means you accept the updated Terms.
22. Contact
If you have any questions about these Terms, please contact us using the Contact Us page on our website.