Frequently Asked Questions - Sunset Harbor Clothing

Where are you based? Do you have a physical store?

We are based in the United Kingdom, but our products are sourced and shipped from multiple countries worldwide to bring you the best quality and variety. Currently, we do not have a physical store and operate exclusively online.

Do you ship internationally?

Yes, we ship internationally to most countries in Europe, the Americas, and Oceania.

Shipping Costs: Calculated at checkout.
Customs and Duties: Customers are responsible for any applicable customs taxes or import duties.
Delivery Time: Orders typically arrive within 5–25 business days after shipping.
Processing Time: Orders are processed and shipped within 1–2 business days.

What sizes do you offer?

We currently stock sizes from XS to 1XL, although this may vary by product. We’re working to expand our size range in the near future. Please refer to our size guide, available at the bottom of the website, for specific measurements.

Can I change my shipping address after placing an order?

Once an order is placed, we begin packing and shipping within 24 hours, so address changes may not always be possible. If you notice an error, contact us immediately with your name and order number. We’ll do our best to assist you, but changes cannot be guaranteed after the order has been processed or shipped.

How long does order processing take?

Order processing typically takes 1–3 business days after your order is placed. While most orders are prepared within 24 hours, during busy periods, processing may take up to 3 business days. We appreciate your patience during these times.

General shipping information

Processing Time: Orders are processed and shipped Monday to Friday, excluding major holidays.
Shipping Time:
- United States: 5–25 business days via E-Packet.
- Canada, Europe, UK, Australia, New Zealand, and others: Delivery times vary by location.
Tracking: You’ll receive a tracking number via email shortly after your order is shipped.
Split Shipments: Large orders may arrive in multiple packages, which could be delivered 1–2 business days apart.

What happens if an item is out of stock or backordered?

If any items in your order are out of stock, we will notify you via email with an updated shipping estimate. If an item is not expected to be restocked within 2 weeks, we will automatically issue a refund for that item.

How can I track my order?

You will receive an email with tracking information once your order has shipped. If you don’t receive the email or have questions about tracking, please contact us via the "Contact Us" tab or email us at contact@sunset-harbor.com.

What should I do if something is missing or damaged in my order?

If your order is missing items or contains damaged products, please contact us immediately. We’ll resolve the issue quickly. Our 30-day Money Back Guarantee ensures that you can contact us within 30 days of delivery for assistance.

Do you offer discounts or promotions?

Yes, we run discounts and promotions throughout the year. Sign up for our mailing list to stay informed about upcoming sales and discount codes.

Where can I find your store policies?

All our policies, including returns, refunds, and shipping, can be found in the footer of our website.

How quickly will you respond to my inquiry?

We strive to respond to all messages and emails within 24 hours. Inquiries are handled in the order they are received to ensure prompt and fair service.

Still have questions?

Feel free to email us at contact@sunset-harbor.com. We’re happy to help and will get back to you as quickly as possible.