Frequently Asked Questions (FAQ)
Find answers to common questions about shipping, orders, and returns.
Shipping & Delivery
Where are you based? Do you have a physical store?
We are based in the United Kingdom and operate exclusively online. We do not have a physical store.
Do you ship internationally?
Yes, we ship to most countries across Europe, the Americas, and Oceania.
How much does shipping cost?
Shipping costs are calculated at checkout.
How long does delivery take?
Delivery typically takes 5–25 business days after dispatch, depending on your location.
How long does order processing take?
Orders are processed within 1–3 business days (usually within 24 hours).
Will I receive tracking information?
Yes, tracking details are sent by email once your order has been shipped.
Will my order arrive in one package?
Large orders may be shipped in multiple packages, which can arrive 1–2 business days apart.
Do I have to pay customs or import fees?
Customers are responsible for any applicable customs duties or import taxes.
Orders & Changes
Can I change my shipping address after placing an order?
We begin processing orders quickly, so changes aren’t always possible. Contact us immediately with your order number. Once shipped, changes cannot be made.
What happens if an item is out of stock?
If an item is unavailable, we’ll email you with an update. If restocking takes longer than 2 weeks, you’ll be automatically refunded.
Products & Sizing
What sizes do you offer?
We currently offer sizes from XS to 1XL, depending on the product. Please refer to our Size Guide for exact measurements.
Support & Returns
What if my item is damaged or missing?
Contact us within 30 days of delivery. Our 30-Day Money Back Guarantee covers damaged or missing items.
How can I track my order?
Tracking information is sent via email after dispatch. If you haven’t received it, please contact us.
Do you offer discounts or promotions?
Yes, we run promotions throughout the year. Join our mailing list to stay updated.
How quickly do you respond to inquiries?
We respond within 48 hours, Monday–Friday.
Still Need Help?
Visit our Contact Us page and we’ll be happy to assist you.